Truist Customer Service

Before You Contact Truist

Whether you’re looking to open a bank account, inquire about loan options, or need help with online banking, knowing how to reach Truist’s customer service can streamline your experience. Below, you’ll find various contact methods and insights into customer feedback, helping you decide if Truist’s financial services meet your banking needs.

How to Contact Truist Customer Service

Truist provides several channels to assist customers with personal and business banking services, lending, and investment inquiries:

• Phone Support: Call Truist’s main customer service line at 1-844-4TRUIST (844-487-8478) for help with accounts, loans, and general questions. Specific departments (e.g., mortgages, credit cards) may have dedicated numbers listed on the

  Before You Contact Truist

  Whether you’re looking to open a bank account, inquire about loan options, or need help with online banking, knowing how to reach Truist’s customer service can streamline your experience. Below, you’ll find various contact methods and insights into customer feedback, helping you decide if Truist’s financial services meet your banking needs.

  How to Contact Truist Customer Service

  Truist provides several channels to assist customers with personal and business banking services, lending, and investment inquiries:

  • Phone Support: Call Truist’s main customer service line at 1-844-4TRUIST (844-487-8478) for help with accounts, loans, and general questions. Specific departments (e.g., mortgages, credit cards) may have dedicated numbers listed on the Truist Help Center.
  • Online Account Access: Log in to your Truist online banking or mobile app to manage your finances, pay bills, and send secure messages to the support team.
  • Help Center & FAQs: Explore the Truist Help Center for frequently asked questions, guides, and step-by-step instructions on common banking tasks.
  • Live Chat (When Available): Depending on your account type and region, Truist may offer a live chat or chatbot option for real-time assistance. Look for a chat icon or “Need Help?” prompt on the website.
  • Social Media: Follow Truist on Twitter or Facebook for updates, announcements, and limited support. For complex account-related issues, phone or online chat is usually more efficient.
  • Local Branch & ATMs: Visit a Truist branch for in-person assistance with account setup, loan applications, or other banking services. Use the branch locator on their website to find the nearest location.

  Competition

  Truist competes with other major banks, such as Wells Fargo, Chase, Bank of America, and U.S. Bank. Each institution has its own strengths, including regional presence, digital tools, and account offerings. Comparing features, fees, and customer reviews can help you choose the right fit for your financial goals.

  Customer Feedback, Reviews, and Complaints

  Some customers appreciate Truist’s range of account options, loan products, and user-friendly online tools. However, experiences vary; certain users report issues with account transitions (following the BB&T and SunTrust merger), customer service wait times, or specific fee structures. Reviewing other customers’ feedback and comparing Truist’s services with competitors can help you make an informed decision.

  CSNDB Disclaimer

  Note: This listing is provided by CSNDB.com as a resource for contact information, reviews, and feedback. CSNDB is not affiliated with Truist. All reviews are moderated to ensure quality.